Please read these Terms carefully before using our services. By booking a call, signing an agreement, or using our services, you agree to be bound by these Terms.
These Terms of Service ("Terms") govern the relationship between Our Call Center Technologies LLC ("OCC," "we," "us," or "our"), a Wyoming-registered limited liability company, and any individual or business ("Client," "you") that accesses our website at ourcallcenter.tech or engages OCC for services.
OCC provides managed outbound appointment-setting services for contractors operating in the roofing, HVAC, solar, restoration, and related home services industries. Our services include, but are not limited to:
The specific scope of services, seat count, billing structure, and performance targets for each Client are defined in a separate Membership Agreement ("Service Agreement") executed between OCC and the Client.
OCC charges no setup fees for standard onboarding under our Membership Agreement. All startup costs associated with recruiting, training, and infrastructure deployment are absorbed by OCC. Clients are responsible only for the recurring weekly seat investment defined in their Service Agreement, which includes the caller, homeowner data, the dialer seat, and management. OCC does not charge per appointment.
Weekly billing: Seats are billed at the weekly rate defined in your Service Agreement, invoiced every Monday for the week ahead. Billing is per active seat, week to week.
What the seat includes: The weekly seat rate covers the dedicated caller, weekly homeowner data, the dialer seat, and OCC management. Any add-on services outside that scope are invoiced separately as outlined in your Service Agreement.
Payment: Invoices are due upon receipt. OCC reserves the right to pause active campaigns for accounts with outstanding balances. Clients with unpaid balances beyond 7 days may be subject to service suspension.
OCC operates on a week-to-week basis with no long-term contracts required. Either party may discontinue services with 7 calendar days written notice. Billed weeks are non-refundable once the seat is active. Appointments booked during the Client's campaign remain the property of the Client after termination, as specified in the Service Agreement.
OCC manages dedicated outbound calling infrastructure and provides trained, supervised callers. We do not guarantee a specific number of appointments, closed deals, or revenue outcomes. Appointment volume depends on variables including but not limited to:
OCC replaces underperforming or absent callers at no additional charge, typically within 2 to 5 business days. OCC does not guarantee appointment-to-close conversions, as those outcomes are within the Client's sales operation.
As a Client of OCC, you agree to:
OCC operates outbound calling campaigns on behalf of its Clients. Clients are responsible for ensuring that the scripts, calling objectives, and any lists they provide to OCC comply with all applicable federal and state telemarketing regulations, including the TCPA, TSR (Telemarketing Sales Rule), and applicable Do-Not-Call registry requirements. OCC will follow compliance directives provided by the Client but cannot independently verify the legal status of every contact on Client-provided lists. The Client assumes full legal responsibility for the compliance of their calling campaigns.
All materials, systems, scripts, processes, training frameworks, and operational methodologies developed or owned by OCC remain the sole property of OCC. Nothing in these Terms grants the Client any license or ownership rights over OCC's proprietary materials. Client-specific scripts, offer language, and branding assets developed during the engagement remain the property of the Client.
Both parties agree to keep confidential any non-public business information shared during the engagement, including pricing, client lists, internal processes, and performance data. This obligation survives termination of the service relationship for a period of two (2) years.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OCC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES PROVIDED, EVEN IF OCC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OCC's total cumulative liability to any Client for any claims arising under these Terms shall not exceed the total fees paid by that Client to OCC in the 30 days immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless OCC and its members, employees, and agents from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your violation of any applicable law.
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms that cannot be resolved informally shall first be submitted to non-binding mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, conducted in English. Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction.
OCC reserves the right to modify these Terms at any time. Updated Terms will be posted to this page with a revised effective date. Continued use of OCC's services following any update constitutes acceptance of the modified Terms. Material changes will be communicated to active Clients via email.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
These Terms, together with your executed Service Agreement and any applicable addenda, constitute the entire agreement between you and OCC regarding the subject matter herein and supersede all prior discussions, representations, or agreements.
For questions about these Terms: